ABOUT THE STUDIO

Bodiline Yoga & Pilates operates at 2/ 74 Clarence Street, Port Macquarie, NSW, Australia. Please read these terms and conditions (the ‘Terms’) carefully. By becoming a member on a direct debit, package, taking a class, paid or otherwise, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the studio, or any of Services, immediately. Bodiline Yoga & Pilates reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Bodiline Yoga & Pilates updates the Terms, it will use reasonable endeavours to provide notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records. 

HEALTH AND WELLBEING
Bodiline Yoga & Pilates are committed to ensuring the health and wellbeing of all of our studio clients. You are required to inform the studio and our instructors of any health risks, pre-existing injuries, illness, pregnancy, a medical condition or anything that may affect your exercise practice before starting a class. Bodiline Yoga & Pilates recommends that you seek medical advice before participating in any classes at our studio. Participating in any exercise at our studio, online or events is done so at the client/member’s own risk. It is at the discretion of staff and the studio to practice their due diligence and has the authority to refuse clients from participating in any class if there are any safety concerns. All new members are required to sign a liability waiver. 

INSTRUCTOR
All of our instructors will use methods in which they may ‘correct’ or adjust a client’s Yoga and/ or Pilates pose or exercise form, and as such might make physical contact. This type of instruction is in place to ensure safer practice and limit of injury to clients while exercising. By taking part in a class, you acknowledge that you accept this method of instruction and take part in the class at your own risk. It is up to the client to advise should they not wish to be adjusted. 

SCHEDULE CHANGES
Bodiline Yoga & Pilates reserves the right to make changes to the class schedules, opening hours, membership pricing and instructors at any time. Reasonable notice may be provided should it be necessary. 

PERSONAL BELONGINGS
You are responsible for the loss, theft or breakage of any personal belongings you bring into the studio. We recommend not bringing valuable items into the studio, such as phones, watches, jewellery or purses. 

MEMBERSHIP and PACKAGE AGREEMENTS
When signing up to one of our memberships and purchasing packages, you must agree to the agreement detailed and expiration of packs on the Mindbody store app or website. This agreement also authorises the direct debit and lists any conditions specific to your membership package.
All 5 packs expire 1 month after first visit.
All 10 packs expire 2 months after first visit.
All 20 packs expire 3 months after first visit.
Any service(s) purchased must have been used once within the first 3 months.
All memberships are 4-month minimum contract.

If you are on an Unlimited Membership it is advisable to book and attend one (1) class per day only. If there is capacity and at the discretion of staff and the studio you may be able to book and attend a second class on the same day however is not recommended.

NON-PAYMENT OF MEMBERSHIP
As part of the membership agreement, Bodiline Yoga & Pilates reserves the right to refuse entry to classes or cancel bookings if a customer’s account is in arrears and until they bring their account up to date. Bodiline Yoga & Pilates will charge a $10 fee to your nominated bank/credit card if the payment is dishonoured. 

HOLD PERIODS ON MEMBERSHIPS and PACKAGES
During your membership period, your account can be placed on hold for a number of weeks and payments will be frozen during this time. This can only be done in 1 week increments. Bodiline Yoga & Pilates requires 7 business days written notice of a ‘freeze’ / on hold period. The minimum term of payments will be required regardless of any hold period chosen. There are strictly no extensions on any packages unless medically certified and at the discretion of Bodiline Yoga & Pilates. 

NOTICE TO CANCEL MEMBERSHIPS
All memberships are set to automatically roll over to another membership period. Membership agreements can only be cancelled after the minimum term. If you choose to cancel your membership, written (email) notification is required 7 business days before the membership is due to roll over or after the initial minimum term is completed to cancel the membership. 

PRICING
Bodiline Yoga & Pilates may change these direct debit terms and/or pricing on memberships at any time by providing the members with reasonable written notice of such changes. Pricing may change without notice on packages. 

CLASS SCHEDULING, CANCELLATIONS, AND LATE TERMS
Allowance of sessions on memberships do not roll over from week to week. It is the member’s responsibility to schedule their own classes using Bodiline Yoga & Pilates online booking system or app. Members must provide 12 hours’ notice to cancel a group class and 24 hours to cancel their studio appointment. If they do not give the appropriate notice, or they do not show for a booked class, the class will be debited from their weekly allowance of sessions or member package. If the member is on an unlimited membership they are billed $10 for a late cancel or a no show. For the safety and enjoyment of all participants and as studio policy since covid, students will not be permitted to enter a class once the class has started and therefore will lose this booked class from their weekly allowance of sessions or member package. This is a strict policy. 3 minutes late is 3 minutes too late. 

REFUNDS
Our membership packages, class packages, casual classes and event tickets are non-refundable and non-transferable. Unused classes are not rolled over to the next period. If a customer is unsatisfied with the services provided by Bodiline Yoga & Pilates or believes that they may be entitled to a refund, then Bodiline Yoga & Pilates requires the customer to contact us directly via email outlining why you believe you are entitled to a refund attached any medical certificates if relevant so we are able to adequately respond to your request. Please note that a refund made under these circumstances will incur a 10% charge on the amount refunded to cover admin and any direct debit fees. 

CHILDREN IN STUDIO
Our insurances do not permit children in the studio therefore if you bring your child(ren) they are at your own risk and your own responsibility. Under no circumstances do we allow children of any age to sit and wait on any of the studio equipment while classes are on. If you are a parent/carer, it is our desire to create an environment where the focus is solely on your experience and all the other members, with limited distractions.